South Oxfordshire home care agency rated “Outstanding” as county races ahead of national averages

A home care provider in Oxfordshire has been rated as “Outstanding” by the Care Quality Commission (CQC), confirming that the county is ahead of national averages.

George Springall Homecare is a domiciliary care (home care) agency providing support and care to people in their own homes in the South Oxfordshire area - currently with clients in Wallingford, Botley, Steventon, Shippon, Standlake, Abingdon and Berinsfield.

Following an inspection earlier this year it has been given the CQC’s top rating of “Outstanding” – which is rarely awarded. The other possible ratings following an inspection are “Good”, “requires improvement” or “inadequate”.

The award means that Oxfordshire is now better than the national average for “Oustanding” domiciliary care agencies with three per cent given the top rating locally compared to two per cent nationally. A total of 86 per cent of local agencies are rated “good” compared to 82 per cent nationally.


Councillor Lawrie Stratford, Oxfordshire County Council’s Cabinet Member for Adult Social Care, said: “The role of home care both here in Oxfordshire and elsewhere in the country has increased hugely in recent years.

“As such, as a council, we pay ever more attention to the CQC’s inspection results. It is pleasing to see that we are ahead of the national picture and this excellent result for the George Springall Partnership confirms that. My congratulations go to them on an excellent report that paints a picture of diligent and caring work that goes the extra mile for the people receiving care.”

What did the CQC report say?

The report said: “The service was extremely responsive to supporting people whose needs were complex and tended to change. We were repeatedly told of numerous occasions where the service had gone above and beyond of what was expected of them.

“People and relatives were delighted with the kindness and thoughtfulness of staff, which exceeded their expectations of how they would be cared for and supported. People explained how staff went the extra mile for them and assured us they couldn't ask for anything more. People told us the support they received significantly improved their well-being.

“People's relatives told us that the service went above their contractual duties by providing their loved ones with end of life care. The relatives said staff helped them to put their minds at ease and get through the difficult time. The provider's philosophy, vision and values were understood and shared within the staff team.

“The service was extremely responsive to people's needs and wishes even if the support people needed proved to exceed their contracted hours. People told us that staff went over and above the call of duty. People also said this made a profound difference to their lives.”

''Roxane Schatara the Registered Manager/Owner of George Springall said: “This amazing “Outstanding” rating honoured the memory of our beloved George Springall in the most wonderful way. We are extremely proud to be a part of this. We have a brilliant team that represents the company's values and culture within the community.''