New phone hotlines launched for diabetes and mental health

There are two new services that aim to support residents across Oxfordshire who have mental health concerns, or live with diabetes.

New hotline for diabetes patients during COVID-19

A dedicated hotline has been set up by healthcare partners to help people with the long-term health condition: diabetes, during the COVID-19 pandemic.

Teams at Oxford University Hospitals NHS Foundation Trust and neighboring Oxford Health NHS Foundation Trust have worked together to create and man the hotline, which is now live.

It is designed for adult patients who need urgent clinical advice. It is hoped that the hotline will give reassurance to patients who are concerned about their diabetic health during COVID-19, and ultimately help prevent admission to hospital.

The service is provided by experienced community diabetes specialist nurses with clinical input from OUH colleagues as needed to support the wider diabetes community.

The patient hotline number is 01865 857357 and is available seven days a week from 8.00am until 4.00pm. Patients can also email dsnop.ocdem@nhs.net

More details can be found here: https://www.ouh.nhs.uk/news/article.aspx?id=1225


New 24/7 Mental Health Helpline for adults and children in Oxfordshire

A 24 hours a day, seven days a week mental health helpline has been launched to provide advice in Oxfordshire.

The round-the-clock helpline will make it quicker and easier for people in Oxfordshire to get the right advice they need for their mental health.

The phone line will help the public get the right mental health advice for people of all ages including children and older adults who may need to access support from mental health professionals.

The phone lines are:

  • Adults: 01865 904 997
  • Children and young people: 01865 904 998

For a full list of organisations and charities that provide support – please read here: https://www.oxfordhealth.nhs.uk/news/24-7-mental-health-helpline-replaces-111-in-oxfordshire-and-buckinghamshire/