Customer service continues to be at the core of our fire and rescue service

The award is a government backed standard that demonstrates how much the organisation continues to focus its activities effectively on meeting the needs of the people of Oxfordshire.

It focuses on five main areas: customer insight, organisational culture, delivery, timeliness and quality of service, as well as information and access to that information.

This year, the service was particularly praised for using data to profile customers and identify risks and service improvements.

It also received special mention for recognising the contribution of staff in delivering customer focused service through the County Council’s Choice Awards and also the care shown by staff to vulnerable adults.

Chief Fire Officer David Etheridge  said: “We were the first fire and rescue service in the country to achieve this award some years back and it is a testament to our on-going desire to put our customers first that we have maintained it - and improved our performance - this year.

I'd like to specifically thank Sue Labbett, who led on the re-assessment for the Service. This is an excellent achievement that reflects the hard work and commitment of everyone to deliver an excellent service. “